Terms and Conditions

Delivery Times: All of our suits and shirts are made to order to match your exact specifications. Please understand that our turn around time of 6-8 weeks for these items reflects our commitment to creating a product that is uniquely your own. Other customized products like SAFE belts and shoes will also experience a 6-8 week turn around. If you need a product by a specific date please call us at 800-627-3145.

Checks: Personal checks must be cleared before shipping.

Duties and VAT taxes for International orders: It is the sole responsibility of the recipient (customer) to pay for all duties and taxes at the time of delivery. Should customers refuse to pay these charges, Titan will be authorized to charge the customer's credit card on file for reimbursement of these charges

Return Policy: If unsatisfied with your purchase call 800-627-3145 or email us at returns@titansupport.com to obtain a RMA number. All items may be returned within 30 days for a refund or exchange.  All gear must be returned clean otherwise customers will be charged a $10.00 laundry fee.

Return Policy Exception: Return policy does NOT apply to wholesale accounts and special custom orders designed by customer. A custom item is one that goes beyond the required prompts during product ordering (color, weight, height, chest, etc). Return policy does NOT apply to ER and Eleiko products as all sales are final.

Refunds: Credits and refunds will be processed within 5-7 business days after receipt of returned product to Titan Support Systems